Questions 186-190 refer to the following letter and receipt.
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#12 West Side Street
Clittle, Wyoming
July 9
Ronald Summers
Store Proprietor
Atlantic Travel Store
Jomit, Wyoming
Dear Mr. Summers:
I have been very pleased with the kind of service that your store has shown to me in the past. I can only speak of Atlantic as highly competitive travel shop compared with the other travel
shops as far as the quality of service and products is concerned.
In the evening on July 7, I bought a travel bag with a displayed tag price of $120.00, including VAT. I was in a hurry to buy it because you were about to close. Also, when I was at the counter, I noticed that the cashier looked confused and uncertain of what she was doing because she even asked for some assistance from the other cashier. I had no time to check my receipt that night. I only checked it the following day. I found out my card receipt showed an overcharge of $ 10 9, which might be the VAT on the item bought. I thought I should go there personally to discuss this matter but I had to catch my flight to Korea early in the morning on that day also. I would therefore ask for the necessary adjustments on my account to which the additional charge was imposed. Right now, I’m in Seoul. I hope you can take some actions before my return on July 15.
I hope you respond promptly to this letter. If you do so, kindly send it to my home address indicated above. Thank you in advance.
Yours truly,
ClaricePark
Ms. Clarice Park
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MELBOURKE
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CARD
Atlantic Travel Store
435 Ryan Street
Cheyenne, Wyoming 82006, USA
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OUTLET# 35432980 AREA # 000000002132496
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CREDIT CARD TYPE: VISA
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34960278*******
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CLARICE PARK
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SALE EXPIRY DATE 09/07
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PRODUCT NO. 000014 TRACE NO. 034145
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DATE/TIME July 7, 2006 20:45 p.m
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REF.NO. 453328695001 APPR.CODE 226339
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TOTAL USD132.00
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