Questions 168-171 refer to the following letter.
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Drake’s Grill 10 Cold Water Canyon Anchorage, AK 75331
Anchorage Seafood Route 5 Anchorage, AK 75332 Dear Mr. Blake: It’s with great disappointment that I am writing this letter. We have bought seafood from your company for the last five years. We have always been extremely pleased with the quality and service. That is until now. Last Friday, we were scheduled to receive our order of 100 pounds of shrimp and 150 pounds of crab at 9:00 a.m. Finally, at 11:30 a.m., your delivery truck arrived, giving us only 30 minutes to prepare for our lunch time crowd. Unfortunately, that wasn’t the only problem. The order contained half of what we ordered, and most of the shrimp was bad. We had to change our menu at the last minute, and, as you can imagine, we had many unhappy customers. We will not pay for this order and are seriously considering another vendor. It is only because we have been buying from you for so long that we want to hear your explanation. You can contact me at the restaurant. Sincerely Joanne Brown Manager |
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