Questions 191-195 refer to the following letters.
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MULTI-STATE LONG DISTANCE Cellular Rate Program Dear Multi-State customer, Multi-state is pleased to announce that we now have new cellular rate programs available in your area! The program you are currently on is not being changed, but we wanted to share other options that are now available to you. Enclosed are copies of the various plans. If you are interested in any of them, please feel free to call me at 1-800-8930, prompt 5. I will be glad to assist you in any way I can. Thank you. Rodney Clocksmith Customer Service Representative Enclosure |
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Dear Rodney Clocksmith, I have looked thoroughly at the programs listed on the handout you have sent me. I can’t sign up for any of these programs because my phone isn’t new enough. For example, what is this color photo program? Most everyone I know does not have a cell phone that can take pictures, and the walkie talkie program? That is also a top of the line cell phone too. I have no idea why you released programs on such a wide scale, I am pretty sure 95% of your customers don’t even have phones that can actually use this program. The other rates you have on here, the free 100 minutes a month program sounds good, but you have to pay 5 more dollars per month. In the long run, each one of these rates is the same as old ones and some, i can’t even use. I really see no point in sending these out to every one of your customers. One of my friends just tossed it away after looking at it for 30 seconds. Please, do not send me any one of these catalogues again, it just takes up space in ray mailbox and adds trash. Your customer, Anthony Chu |
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