Questions 186-190 refer to the following form and email.
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Customer Claim Form
To: Kingstown Electronics Co.
Date: May 13
Name: KGC Laptop Computer
Item detail: Philip Morrison(philip@stanmail.com)
Address: Jackson, Mississippi 96548
Order number: 3597
Claim Detail:
I purchased your product on May 5th on your website and was told that the estimated delivery date was between May 8th and May 10th. I called your shop several times and one of your sales clerks impolitely told me that it had already been sent out. Please look at your calendar. It’s already 13th. I need to use the laptop computer in no time, so if I cannot receive it by May 15th, I will ask for a full refund for my order. Thank you.
Signature: Philip Morrison
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To : Philip Morrison(pmorrison@stanmail.com)
From: CustomerSenvice@kingstown.com
Date : May 14
We have received your claim dated May 13 and assigned reference number KT 36984. Please note that most claims are resolved within a week of the date when the claim is filed.
We apologize for the inconvenience you experienced with your order. Generally, we take a maximum of 5 days in shipping online purchases. We are currently investigating this matter further and will contact you with our findings within 48 hours. We will make sure that you will receive your order no later than May 15th. To show that we truly regret the delay, we will not charge you for shipping and handling.
If you want to get a refund, please call me directly at 1 -800-525-4736.
Sincerely
Charles Thomson
Customer Service Manager, Kingstown Electronics
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