Test 7 – Part 7 – 181

Questions 181-185 refer to the following list and e-mail.

The list of the changed extension numbers and corresponding departments

Office File #: 132-4
Date: January 1

The extension number is interpreted as follows:
□ The first number will be the assigned floor of the department.
□ The last four numbers are the numbers assigned to the head of the department

TO : “Roger Bond” <roger@summit.com>
President, Summit Group, Inc.
FROM : “John Hatfield” <john @ summit.com>
DATE : October 24
SUBJECT : Request for a week vacation

Greetings!

I have been working in this company for over 10 years, it’s been my great privilege to serve our clients with willingness and happiness. During those years, I haven’t issued any application for absence. As you know, I was assigned to the Administration Department just three months ago and I am still trying to adjust to a totally different work environment. It is very challenging to be assigned because I have got to experience a kind of transaction which is quite different from my previous assignment in the Public Relations Division.

May I ask permission to change the filing of personnel documents so that transactions in the office can run smoothly? Effective October 1, I was appointed to the head of the Administration Department, so my extension number is 3-0753, instead of 5-0258 on the list.

Actually, tor the past few months, I’ve received phone calls from customers complaining about the products and asking for refunds. These calls keep on coming to my new office without asking who is the person concerned or what department is in charge of that problem. I’ve realized that office file # 132-4 on the list of extension numbers was not updated as of October 20. This situation created confusion tor me and for customers. Therefore, obviously my routine work was disturbed due largely to those calls, which are supposed to be handled by the Public Relations Department.

Customers’ calls consumed most of my time because I have to deal with them even though they may be angry, disgusted, or complaining. Since I’m not anymore assigned in the Public Relations Division, I should give them the concerned person to whom they should direct their complaints. Because of the terrible stress I’ve experienced, I want to take a vacation leave for five days starting next Monday. I am hoping that you approve my application form, so I can refresh my mind and body,

Please respond as soon as possible. Thank you very much.