Test 9 – Part 6 – 141

 Questions 141-143 refer to the following email.

HTCD Bank

June 17, 20
Ms. Nukket Topal
451 West Huron Drive

Dear Ms. Topal,
We received your e-mail requesting to close your savings account. Unfortunately, we are unable to 141. ——- with the request because it was sent by e-mail.
To close your account, please mail us a letter stating that you wish to close your savings account. You can also close your account by visiting our nearest branch.
We always strive to give our customers the best possible service. We hope that you have been happy with 142. ——- and will consider using our bank again in the future. If you are closing your account because you have had an 143. ——- experience, please contact our customer service representatives to discuss how we can serve you better.
If we may be of further assistance, please contact us any time. We look forward to working with you.

Sincerely,
Erich Gleisner, Account Manager