Questions 191 through 195 refer to the following news report and letter.
|
Erie Coffee Shop is now one of the top-ranking franchise chains in the country. Due to its aggressive marketing, the shop has a high rate in terms of net assets and customer satisfaction. With over 20 branches nationwide, the shop is always busy advertising its products and services in many newspapers and magazines. For the past four years, since its foundation, it has raised the level of its service to its customers. The store continues to offer a variety of coffee and other drinks to the public to suit their different moods. The shop will launch its new branch in Houston, Texas next month to attract more customers in the country and to expand its business to a new set of customers. The scheduled opening of the store is probably the third week of the following month. The store expects some famous businesspeople and foreign investors to open more branches in overseas countries. |
|
ERIE COFFEE SHOP Head: Queens. New York www.erie.com February 10 Ms. Marianne Go Company Product Promoter Erie Coffee Shop Queens, New York Dear Ms. Go: You know that the company has gradually been profitable since 2004. We would like to thank you for giving your constant support in carrying out your tasks to achieve our goal. We will not only focus on income generation but also on other important aspects. We will give additional 10% increase of the salary to all employees effective July 1. In addition, the management planned to offer 3-day holiday tours to Asia or Europe for those employees and supervisors who have reached their targets for the fourth quarter of this year. Then, we will revise our payroll system by issuing every employee an ATM card that will be used to dispense their salary in any ATM machines in the country instead of personally giving their salary to them. Our records show that you helped launch the Chicago store last year. We have always considered you as an asset of the company. Therefore, we would like to show our gratitude to you in any possible way we can. If we see that the Houston opening has received positive responses from people, we will consider putting you in charge of our two new stores abroad, which will be in Paris. I would ask you to think it over first and give me your decision by February 28. If you accept this offer, your responsibility as well as your compensation packages, including benefits, will be changed. Thank you for extending your time and effort to the company. |
SHARE:
