Question 2 refer to the following letter.
To Whom It May Concern:
On April 24, I ——- FRA flight #3256 from Cardiff, Wales, to Cancun, Mexico. The flight itself was very pleasant. However, I was extremely
2.
disappointed when I arrived. First, I learned my luggage was not put on the plane and had not arrived in Mexico. Then, I spent my whole week in Mexico without any luggage.
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