TO: Customer service team
FROM: Harold Park, Manager
DATE: January 3
RE: Assignments
As you know, the Seaview Times has increased its circulation dramatically over the past year. In order to address efficiently the large volume of customer-service e-mails and telephone calls that has resulted, each member of the customer service team is being assigned one area of customer service to focus on. Below is a list of our team members and the type of calls and e-mails that will be directed to each person.
| Marian Larson |
Subscription renewals |
| Adam Foley |
Subscription cancellations |
| Beth Brown |
Delivery failures: Late, damaged, or missed newspapers |
| Hal Carter |
Temporary suspension of delivery |
We hope this will improve efficiency and allow us to continue the quality of work that we pride ourselves on.
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E-mail message |
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| customerservice @ seaviewtimes.net |
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| I need to leave town for a trip to Johannesburg tomorrow, January 25, and will not return until February 27.1 know you usually require three days notice, but could you please make an ■i, exception in this case and immediately stop delivery of my newspaper until March 1 ? I apologize for the short notice, but this is a business trip that came up unexpectedly.
Please confirm by e-mail or call me at 808-555-0121.
Sincerely,
Adriana Reynaldo |
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