Questions 8-11 refer to the following form.
| Dear Guest:
Your opinions and ideas matter to us. Please take a few minutes to complete this survey form. Thank you! The Management For each of the following, please check (V) the category that best describes your experience with us.
Additional Comments Initially, my husband and I thought that coming here was a mistake. We were upset when, at check-in, we learned that there was no record of our reservation, even though we had booked months in advance and had a confirmation number. However, the clerk at the reception desk resolved the matter satisfactorily by offering us a room that was more comfortable and spacious than the one we had originally reserved. Overall, we were pleased with the professional attitude of your personnel, including the housekeeping staff, the waiters at the restaurant, and the driver of the hotel shuttle bus. We are looking forward to visiting again. Lisa Browning |
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