Questions 1 – 5 refer to the following e-mails and log sheet
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| To whom it may concern;
I am writing which is sut about my electricity bill for April. The amount due is listed as $243.12, which is stantially’higher than what 1 have been invoiced in previous months.
I paid the bill in question so I would not miss the deadline, but I would like to know the reason for the sudden increase in the amount. If the charge is incorrect. I would appreciate an adjustment to my account.
I know that my meter is quite old and wonder if it should be replaced. If a technician needs to check it, the best time would be before noon on any weekday. I am at home then and would prefer to be present if possible while the work is being done.
Kind regards.
Gina Tarsky |
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| Service Technician Log Sheet一Holtston Residences
May 14 |
| Technician name |
Address of service |
Start time |
Service |
| Rogelio Quevedo |
2249 Keystone Blvd. |
9:22 A.M. |
Meter repaired |
| Justin Callahan |
182 Cawfield Rd. |
10:38 A.M. |
Meter replaced |
| Meena Kapur |
45 Ellington Ave. |
1:31 P.M. |
Meter replaced |
| Brad Shackelford |
8789 Runyon Rd. |
3:17 P.M. |
Meter inspected |
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| Dear Ms. Tarsky:
Thank you for contacting Medit Power. I am writing to let you know that the increase in your electricity bill was caused by a faulty meter. The technician who visited your Cawfield Road residence this morning determined that the old meter had registered your usage incorrectly. The meter was replaced, and the problem should not occur again. The malfunction affects your bill for April only.
A credit in the amount of $83.27 will appear on your next bill.
If you have any questions, please do not hesitate to contact us.
Sincerely,
Francine Dillard
Medit Power Customer Support |
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